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Hospitality Services Manager (Day)
Knebworth, SG3 6HG
Care home
Monread Lodge Nursing Home
£35,000 per Annum
Full Time

About the Role

An exciting opportunity has arisen for an experienced Hospitality Services Manager to join the Maria Mallaband Care Group family, as we strive to be the best quality, most highly regarded Care Provider in the United Kingdom.

The Hospitality Services Manager will use their specialist knowledge to ensure the delivery of all the hospitality services to the highest standard. Reporting to the Registered Manager, you will use your expertise to supervise all aspects of hotel services, ensuring that staff carry out their duties appropriately, whilst promoting a positive and supportive working environment for all.

You will support the Registered Manager to achieve a high degree of service delivery, ensuring that goals are achieved through effective management practices and staff are motivated and supported to build strategic, long term and sustainable customer service relationships.

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role

Key tasks

  • Maintaining outstanding hospitality within the home by providing strong leadership, motivation and inspiration to their team members which will ensure people are cared for in a safe, hygienic environment.
  • To uphold the environmental standards within the home coordinating between the housekeeping, laundry, maintenance and the care team.
  • Ensure all decisions are made in the best interest of the home and its residents.
  • To build relationships with people in the home, championing their experience, taking on board their feedback and managing their expectations.
  • Provide effective leadership to all hospitality and ancillary staff members.
  • Ensure costs are controlled and revenue opportunities are effectively sourced and delivered.
  • Hold regular briefings and communication meetings with the Registered Manager and Senior Operations team
  • Ensuring that restaurants are presented to the highest standard and the service provided is to a five-star standard whilst working closely with the chef and kitchen team to achieve this. 


What are we looking for?

  1. Experience as Hospitality Services Manager within the hospitality sector (not necessarily Healthcare)
  2. Degree or diploma in Hotel Management or equivalent
  3. Experience managing budgets, revenue proposals, and forecasting results in a similar sized property. (does not have to be healthcare)
  4. Excellent leadership skills
  5. Exceptional communication skills


In return for all of this you will receive a competitive salary package plus:

  • Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
  • Early Pay – Access to earned pay prior to payday
  • Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
  • Pension Scheme with Nest
  • Flexible working patterns
  • Cycle to work scheme**
  • Recommend a friend – up to £750
  • Service recognition
  • Training support and development opportunities
  • Employee Assistance Programme
  • Wellbeing support
  • Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage


About our home

We believe comfort is the key to creating a home-from-home atmosphere and we pride ourselves on the quality and variety of our facilities and services.

From our comfortable facilities to our individualised person-centred approach to care and well-being, we are passionate about making those staying with us feel at home.

We understand the importance of choice and independence. The care and assistance we offer gives residents the freedom to do as they choose and peace of mind knowing that all the little things are being taken care of.

Whatever your tastes or requirements, we want you to feel at home when staying with us.

Our team are like family

Our talented team members each bring their own personality and passion for care to the home. Staff are committed to delivering care tailored to the individual needs and preferences of each resident. We are here to make life easier.

About us

We’re among the UK’s largest independent care providers, employing thousands of staff in over 80 homes across the country.

Investment in new technology and services is key to our reputation for high-quality care provision, as is our commitment to staff training programmes and our emphasis on progressive career paths.

Our vision is to be the best quality, most highly regarded Care Provider in the United Kingdom, and an employer of choice for care workers.

We truly understand…

That people are unique - this means everyone we care for is one of a kind, so we surround ourselves in their stories and we celebrate their individuality.

The importance of passion - it fills every one of us, it fuels our devotion for the people we care for, and it makes our homes happier.

That honesty is everything - no-one wants to think about the time when a loved one needs care, but we’ll be here to help when that time comes.

That happiness comes with openness - we proactively support new friendships, new discoveries and better ways of living as our residents enter the next chapter in their lives.

Apply now

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

Apply now