New care enquiries 0808 163 9185
Careers 0808 163 9188
Role Ref
VA008673-1
Role
Customer Care Enquiries Advisor
Location
Leeds , LS12 6DB
Care home
Head Office - Reception
Salary
£25,000 to £27,000 per Annum
Type
Permanent
Hours
Full Time
About the Role
Are you looking for a role where you feel you are really making a difference?
Working in a contact centre but want more social hours with no weekends? Then read on……….
We are currently recruiting for an exciting opportunity to join our new Care Enquiry team here at Maria Mallaband.
This is a new position based in our Head Office here in Leeds. The role will be dealing with incoming calls from the public, managing care enquiries and providing accurate and up to date information about our homes and services.
Key accountabilities
To ensure all calls are responded to in a professional and timely manner, spending time to build a trusting and positive relationship with callers by understanding their needs and how MMCG can support.
To support our homes to achieve budgeted occupancy, by ensuring effective enquiry management processes are followed and advancing enquiries to home show rounds.
Build rapport over the phone while showing empathy and understanding.
Scheduling appointments for home show rounds.
Working towards individual and team KPIS’s
Knowledge, skills and experience
Experience of working within a telephone-based customer service environment
Previous experience of working towards targets and KPI’s
Ability to build rapport
Excellent communication, interpersonal and customer service skills, both verbal and written
Good problem-solving skills with the ability to use initiative
*Working hours Monday - Friday between 8am and 6pm*
Benefits
Quarterly bonus scheme
Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
Pension Scheme with Royal London
Flexible working patterns
Cycle to work scheme**
Service recognition
Training support and development opportunities
Employee Assistance Programme
Wellbeing support
Discounted gym membership
25 days holiday with the option to purchase more
*Benefits require completion of a 12-week probationary period before they can be accessed.
**Benefit subject to deduction not taking colleague below National Living Wage
About us
We’re among the UK’s largest independent care providers, employing thousands of staff in over 80 homes across the country.
Investment in new technology and services is key to our reputation for high-quality care provision, as is our commitment to staff training programmes and our emphasis on progressive career paths.
Our vision is to be the best quality, most highly regarded Care Provider in the United Kingdom, and an employer of choice for care workers.
We truly understand…
That people are unique - this means everyone we care for is one of a kind, so we surround ourselves in their stories and we celebrate their individuality.
The importance of passion - it fills every one of us, it fuels our devotion for the people we care for, and it makes our homes happier.
That honesty is everything - no-one wants to think about the time when a loved one needs care, but we’ll be here to help when that time comes.
That happiness comes with openness - we proactively support new friendships, new discoveries and better ways of living as our residents enter the next chapter in their lives.
Apply now
We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.
Apply now