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Role Ref
Customer Relations Manager
Bedford, MK40 4UH
Care home
Bentley Grange

About the Role

We are excited to be recruiting for a Customer Relations Manager to join our Sales & Marketing team,
The Customer Relations Manager will carry out direct sales activities to maintain and develop sales of care home beds to service users and key purchasers, in accordance with agreed business development plans and targets.
This is a great opportunity for a commercially minded professional looking to represent one of our establishments with the local community.

Main responsibilities:

  • Plan and manage sales activities and customer contact to achieve agreed sales targets and generate enquiries.
  • Support home visits during the initial stages of the enquiry process.
  • Effectively track enquiry/referrals from initial contact through to final decision.
  • Encourage a permanent conversion of enquiries and liaise with the Finance team to insure Income Processing is updated.
  • Activity reporting to the Home Manager and Regional Director as agreed.
  • Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the success of the care home business.
  • Raising care home awareness through local community networking and marketing activities to agreed budgets and timescales.
  • Support the creation of marketing collateral.
  • Attend and carry out presentations at external customer meetings and internal meetings with other company functions.

Knowledge and experience:

  • Excellent communication skills
  • Strong commercial background with experience in lead generation
  • Demonstrable successful sales record
  • Ability to develop and nurture relationships with customers and key internal/external stakeholders
  • Ability to work against targets and deadlines
  • Previous experience in social care highly desirable but not essential

At MMCG we offer a variety of benefits, including:

Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children* 

Benefits platform – discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and instore discounts 

Vectis Card – instant discount card 

Pension Scheme with Nest 

Personal car leases via salary sacrifice*/** 

25 days holiday plus bank holidays 

Holiday Flex – purchase additional holiday** 

Enhanced Company Maternity, Paternity, Adoption pay, plus £200 new child payment 

Flexible working patterns 

Cycle to work scheme*/** 

Recommend a friend 

Service recognition 

Training support and development opportunities 

Employee Assistance Programme 

Wellbeing support 

Discounted gym membership 

Eligible for a Blue Light Card 

Subsidised BHSF Sick Pay Cover  

BHSF, Life Cover, Cancer Cover, Personal Accident Cover 

Free The Company Shop membership 

Free Will Service 

Concerts for Carers 

*Benefits require completion of a 12-week probationary period before they can be accessed. 

**Benefit subject to deduction not taking colleague below National Living Wage 

If this sounds like the opportunity for you and you would like to work for a forward-thinking, empowering employer, apply now to send your details to our Talent team! 

About us

We’re among the UK’s largest independent care providers, employing thousands of staff in over 80 homes across the country.

Investment in new technology and services is key to our reputation for high-quality care provision, as is our commitment to staff training programmes and our emphasis on progressive career paths.

Our vision is to be the best quality, most highly regarded Care Provider in the United Kingdom, and an employer of choice for care workers.

We truly understand…

That people are unique - this means everyone we care for is one of a kind, so we surround ourselves in their stories and we celebrate their individuality.

The importance of passion - it fills every one of us, it fuels our devotion for the people we care for, and it makes our homes happier.

That honesty is everything - no-one wants to think about the time when a loved one needs care, but we’ll be here to help when that time comes.

That happiness comes with openness - we proactively support new friendships, new discoveries and better ways of living as our residents enter the next chapter in their lives.

Apply now

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

Apply now