Facilities Administrator VA009826

About the Role

We currently have an exciting opportunity to join our Estates team here at Maria Mallaband Care Group as an Estates Administrator. This role is integral in supporting the property team to deliver high quality services to our care home teams.

The successful candidate will strive to make a positive difference, improving the administrative support functions and to work as part of a team, supporting colleagues and contributing flexibly to assist with fluctuating workloads and delivery to deadlines.

Key Responsibilities

• Taking repairs calls/emails from our care homes and support staff and processing them
• Raising jobs and requesting quotes via elogs
• Liaising with contractors and Property Managers
• Allocating jobs to contractors within agreed SLA’s
• Gathering and recording costs, and requesting the raising of invoices and completing monthly reports to submit to accounts
• Supporting and assisting with the arrangement and recording of all health and safety maintenance for the groups property portfolio, to include fire safety, water, gas safe, electrical and lift & lifting equipment.
• Supporting the team to maintain accurate customer records relating to maintenance, on relevant in house databases.
• Maintaining necessary diaries, works schedule and electronic mail facilities
• Working closely with other team members and liaising effectively with other departments to ensure a coordinated and responsive service is provided.
• Committed to providing a healthy and safe working environment and expects all employees to observe and promote H&S related policies in all areas of their work, including attending training as appropriate.
• Maintaining an awareness and observation of Fire and Health & Safety Regulations and good practice requirements throughout the company.

Knowledge, Skills and Experience

• Previous experience of working within Estates/facilities administration role is essential
• Previous experience in the use of a CAFM system
• Previous experience within the care industry would be preferred
• Strong IT knowledge including Microsoft Word & Excel
• Ability to communicate at all levels of a business and departments
• Strong team player with an organised and flexible approach
• Strong attention to detail and analytical skills
• Ability to work towards tight deadlines with strong customer service and administration skills
• Strong communicator, both verbally and written
• Has strong problem solving skills and is able to work under pressure
• Displays a 'can do' attitude and has a flexible approach in a dynamic environment
• Enjoys dealing with people, creating and maintaining relationships and has a confident and pleasant telephone manner
• Full driving licence is preferred

This role would require the successful candidate to work on call 1 in every 6 weekends.

Benefits

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children* 
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc. 
• Pension Scheme with Royal London 
• Flexible working patterns 
• Cycle to work scheme** 
• Service recognition 
• Training support and development opportunities 
• Employee Assistance Programme 
• Wellbeing support 
• Discounted gym membership 
• 25 days holiday with the option to purchase more

*Benefits require completion of a 12-week probationary period before they can be accessed. 

**Benefit subject to deduction not taking colleague below National Living Wage